Return & Refund Policy

Return and Refund Policy

At Natylia, we aim for every order to meet your expectations. This policy sets out your rights and our procedures for returns, refunds, and exchanges.

Key Information

  • Return period: Items may be returned within 30 days from the delivery date.
  • Return shipping: Customers are responsible for return shipping costs, except where items are faulty, damaged, or incorrect.
  • Restocking fee: No restocking fee applies.
  • Refund processing: Refunds are issued within 7 days of receiving and inspecting the returned item. Refunds are applied to your original payment method.
  • Exchanges: Exchanges are available within the same 30-day return window.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Returned within 30 days of delivery
  • Unworn, unwashed, and in original condition
  • All original tags attached
  • Returned in original or equivalent packaging

The following items cannot be returned unless faulty or not as described:

  • Swimwear and underwear (for hygiene reasons, unless the protective seal is intact)

How to Request a Return

To initiate a return, please email info@natylia.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

We will respond within 2 business days with return instructions. Please do not send items back without first contacting us.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 7 days to your original payment method. Please allow additional time for your bank or card issuer to post the credit.

Exchanges

To arrange an exchange, please contact info@natylia.com with your order number and details of the item you would like instead. Exchanges can be arranged within 30 days of delivery, provided the item is unused, unworn, and includes all original tags.

Order Cancellations

If you wish to cancel your order, please contact info@natylia.com as soon as possible. Once an order has been dispatched, cancellation may not be possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email info@natylia.com immediately with clear photos of the issue. Natylia will cover all return shipping costs for verified faulty, damaged, or incorrect items.

Contact

For any questions about your return or refund, please contact us at info@natylia.com.
Business hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)